immerss.aiCustom-Built AI Sales Agent · Shopify setup
Install on Shopify
Shopify · Self-install

Set up Immerss on your Shopify store

Install the AI + human sales widget, connect your catalog, and go live — no code. Most stores finish in about 15 minutes.

Before you start ~15 min · no developer

  • Admin access to your Shopify store
  • Your brand logo and colors handy
  • A published Shopify theme
  • You'll end with a live, branded assistant
1

Find the Shopify app

In the Shopify App Store, search for Immersive Shopping & Videos.

Find the Shopify app
  1. 1
    Search the exact name

    Type “Immersive Shopping & Videos” in the App Store search bar.

  2. 2
    Open the listing

    Choose Immersive Shopping and Videos from the results.

2

Start installation

Click Install and log in with the store account.

Start installation
  1. 1
    Click Install

    The installation starts from the app listing.

  2. 2
    Log in if needed

    Use the Shopify account that controls the store.

3

Approve permissions

Review the access scopes and authorize the app.

Approve permissions
  1. 1
    Review access

    Shopify lists the data the app can access.

  2. 2
    Install app

    Click Install to finish authorization.

4

Connect your Immerss account

Sign in on the left, or register a new Immerss account on the right.

Connect your Immerss account
  1. 1
    Existing account

    Enter your Immerss credentials and submit.

  2. 2
    New account

    Complete the registration form on the right.

5

Activate scripts

In the Shopify app Activation, click Activate for each required storefront script.

Activate scripts
  1. 1
    Open Activation

    Use the Shopify app menu and go to Activation.

  2. 2
    Activate all scripts

    Turn on Widget, Recently Viewed Items, and PDP Player — red dots mean inactive.

6

Enable app embeds

Shopify opens the theme editor for the embedded blocks.

Enable app embeds
  1. 1
    Check the toggle

    Turn on the required Immerss app embed.

  2. 2
    Save the theme

    Click Save after activating the embeds.

7

Open Pricing Plans

In the Shopify app, open Pricing Plans and click Select Plan.

Open Pricing Plans
  1. 1
    Pricing Plans tab

    Open Pricing Plans inside the Shopify app.

  2. 2
    Select Plan

    Click Select Plan to continue to Immerss.

8

Choose the Custom-Built AI Sales Agent

Select the Custom-Built AI Sales Agent plan in Immerss.

Choose the Custom-Built AI Sales Agent
  1. 1
    Pick this plan

    Select the Custom-Built AI Sales Agent plan.

  2. 2
    Proceed

    If payment is required, you’ll be redirected to Shopify Admin for charge approval.

9

Open Immerss Settings

After approving the plan in Shopify Admin, open Immerss Settings and click Configure Immerss.

Open Immerss Settings
  1. 1
    Immerss Settings tab

    Return to the Shopify app and open Immerss Settings.

  2. 2
    Configure Immerss

    Click Configure Immerss to open the Immerss back office.

10

Branding

Open Settings > Branding to upload the logo and set brand colors.

Branding
  1. 1
    Open Branding

    Open Branding from the Settings menu.

  2. 2
    Brand color and logo

    Upload the logo and choose visuals that match the store.

11

Widget style

Tune the widget icon, placement, and desktop / mobile behavior.

Widget style
  1. 1
    Upload icon

    Add a widget icon if the brand has one.

  2. 2
    Widget position

    Set desktop / mobile position and spacing.

12

Widget visibility & schedule

Turn the widget on and set its availability schedule.

Widget visibility & schedule
  1. 1
    Enable widget

    Check Enabled so the widget appears.

  2. 2
    Set schedule

    Choose Show 24/7, or set operating days and hours.

13

Programmable Messages

Configure the Chat in progress stage — not Chat initialization.

Programmable Messages
  1. 1
    Chat in progress

    Edit the Chat in progress stage.

  2. 2
    Edit this stage

    Add the block after the shopper is connected.

14

Add “AI initiates chat”

Add AI initiates chat under both routing sections, then save the flow.

Add “AI initiates chat”
  1. 1
    Choose the AI block

    Open Add and select AI initiates chat.

  2. 2
    Configure both routes

    Add it under first-available and selected-associate routing (or the one route you use).

  3. 3
    Save changes

    Save the completed Chat in progress flow.

15

Configure the AI Agent

In AI Hub > Settings, turn on the agent, set its identity, and add Brand Instructions.

Configure the AI Agent
  1. 1
    Enable and identify

    Turn on the agent, add an avatar, name, and answer behavior.

  2. 2
    Brand Instructions

    Add the store’s tone, product guidance, policies, and escalation rules, then save.

16

Open AI Hub > Library

Your Shopify catalog syncs automatically. Use the Library to add extra store knowledge for the AI.

Open AI Hub > Library
  1. 1
    Open Library

    In the Immerss back office, open AI Hub > Library.

  2. 2
    Add knowledge

    The catalog is already synced — add documents, pages, or notes here.

17

Upload a Library file

Keep File selected, upload the document, choose its group, and add it to the Library.

Upload a Library file
  1. 1
    Upload the file

    Supported: DOCX, TXT, MD and text-based PDF.

  2. 2
    Choose a group

    Assign it to the most relevant knowledge group, then Add item.

18

Add a store page

Use Store pages to pull in extra public store content by URL.

Add a store page
  1. 1
    Enter the page URL

    Paste the URL of the public store page to ingest.

  2. 2
    Process the page

    Immerss pulls it into the Library — pick a group.

19

Add manual knowledge

Use Manual for approved information that isn’t in a file or on a store page.

Add manual knowledge
  1. 1
    Name and group

    Give it a clear name and select the group.

  2. 2
    Write and add

    Enter the approved information, then Add item.

20

Confirm Library status

New items show Pending while processing; they’re live to the AI at Ready.

Confirm Library status
  1. 1
    Review the group

    Confirm the item landed in the right group.

  2. 2
    Wait for Ready

    Pending means it’s still processing; Ready means it’s live to the AI.

21

Open AI Hub > FAQ

Add direct question-and-answer pairs for common shopper questions.

Open AI Hub > FAQ
  1. 1
    Open FAQ

    In AI Hub, select FAQ.

  2. 2
    Add an item

    Click Add to create a new FAQ entry.

22

Add an FAQ answer

Enter the shopper’s question and the approved answer, then save the FAQ item.

Add an FAQ answer
  1. 1
    Enter the question

    Write it the way a shopper would ask.

  2. 2
    Enter the answer

    Give a clear, approved answer, then Save.

23

Confirm the FAQ item

Check that the new question and answer appear in the FAQ list.

Confirm the FAQ item
  1. 1
    Review the entry

    Confirm the saved Q&A appears in the list.

  2. 2
    Manage the item

    Use the row actions to review or edit.

24

Test the storefront

Open the store, start a chat, and ask a real shopper question.

Test the storefront
  1. 1
    Ask a question

    Test product discovery, sizing, shipping, returns.

  2. 2
    Check the AI answer

    Confirm it replies clearly using catalog + your added knowledge.

Launch checklist

Use this after setup to confirm the store is ready to go live.

  1. 1 Shopify app installed for the correct store
  2. 2 Immerss account connected or created
  3. 3 Storefront scripts and app embeds activated
  4. 4 Custom-Built AI Sales Agent plan selected and Shopify charge approved
  5. 5 Immerss Settings opened and Configure Immerss selected
  6. 6 Widget branding, style, and visibility configured
  7. 7 AI initiates chat added to each Chat in progress routing section in use
  8. 8 AI Agent avatar, name, answer behavior, and instructions configured
  9. 9 Additional Library knowledge grouped and showing Ready
  10. 10 FAQ questions and approved answers added
  11. 11 Storefront chat tested on desktop and mobile